Terms & Conditions
Upon placing an order, we process them in the order they are received. Our goal is to ship all orders that are received by 1pm EST M-F business days only the same day (excludes holidays). This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize FEDEX and some international DHL.
We can not be held responsible for any import / excise or duties to be paid by you if this is shipping to a country other than the USA.
We sell various products and we take the quality of them very seriously. Due to the nature of these products there are limitations to what can be returned. products for a refund of the original purchase price minus a 20% restocking fee and shipping. If packaging is open there are no returns provided. With the exception of the which we will gladly accept the unused portion and refund your purchase minus shipping. The customer must also pay for the return shipping. If you have any questions please contact us at GetHemp@HempNotTrees.Com with any questions.
Terms Of Sale – Refund Policy
During the checkout process you will be given the complete terms of your purchase. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide. All products carry a 14-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product for a full refund less any shipping charges.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage During Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.